Frequently Asked Questions
Everything you need to know about shopping pre-loved fashion.
How do you ensure the authenticity of luxury items?
Every item at Reloved Again undergoes a rigorous multi-point inspection by our team of experts. We verify materials, stitching, hardware, and date codes to ensure 100% authenticity before any product is listed.
What condition are the clothes in?
We use a standardized grading system ranging from 'New with Tags' to 'Gently Loved'. Detailed descriptions and high-resolution photos are provided for each item to highlight any minor signs of wear.
What is your return policy for pre-owned fashion?
We offer a 14-day return window for all items, provided the Reloved Again security tag remains attached. Returned items must be in the same condition as when they were received.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery times vary by location.
How can I sell my own designer pieces to Reloved Again?
You can submit photos of your items through our 'Sell' portal. Once approved, we will provide a prepaid shipping label. You can choose between a direct buyout or consignment for higher-value luxury goods.
Are the items cleaned before being shipped?
Yes, all garments are professionally steamed and sanitized. Luxury handbags and accessories are carefully cleaned using specialist products to ensure they arrive in the best possible condition.